Changing TCP/IP port used by WebStatistica
Article ID: KB0082163
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 10 and later versions |
Description
WebStatistica service is inaccessible, users are getting a blank page output [with a gray band at the top] when trying to access WebStatistica login page, for older versions of Statistica ( prior versions to 13.0 ). 13.1 may spin on the login page and then throw the error
"Your credentials failed to authenticate" although the user has all the necessary permissions to login to Webstatistica. Newer versions of Statistica will have a 404:Not found error on the webpage.
Other symptoms of Port-conflict include :
1. Webstatistica service is stopped on the server.
2. Event Viewer on the Application server has the error : Failed to start Socket Server
Cause: The port that Webstatistica is configured to use (8081) is used by another program (often McAfee uses the same port)
"Your credentials failed to authenticate" although the user has all the necessary permissions to login to Webstatistica. Newer versions of Statistica will have a 404:Not found error on the webpage.
Other symptoms of Port-conflict include :
1. Webstatistica service is stopped on the server.
2. Event Viewer on the Application server has the error : Failed to start Socket Server
Cause: The port that Webstatistica is configured to use (8081) is used by another program (often McAfee uses the same port)
Issue/Introduction
Changing TCP/IP port used by WebSTATISTICA
Resolution
The TCP/IP port that Webstatistica uses must be configured to use another port that is available.
1. Remote into the Webstatistica Server and select Start >> All Programs >> Statistica >>WebStatistica >> Administration. On newer versions of Windows (10 and later versions) Type "administration" in the search bar
2. Expand Settings >> Connection and change the TCP/IP port number as shown below:
3. Click on Apply and OK
4. Browse to [Drive]\ WebSTATISTICAPub\wwwroot\config.php. Open the file with notepad or another text editor (launch application as administrator) of your choice and modify $PostVars["SoapPort"] to a port that is not used,like 8082.
5. Start the WebStatistica service from Control Panel >> Administrative Tools >> Services.
1. Remote into the Webstatistica Server and select Start >> All Programs >> Statistica >>WebStatistica >> Administration. On newer versions of Windows (10 and later versions) Type "administration" in the search bar
2. Expand Settings >> Connection and change the TCP/IP port number as shown below:
3. Click on Apply and OK
4. Browse to [Drive]\ WebSTATISTICAPub\wwwroot\config.php. Open the file with notepad or another text editor (launch application as administrator) of your choice and modify $PostVars["SoapPort"] to a port that is not used,like 8082.
5. Start the WebStatistica service from Control Panel >> Administrative Tools >> Services.
Additional Information
Notes:
This modification affects two layers. This means that now Webstatistica service listens on port 8082; browser-based clients will not be affected as the PHP layer was updated to point to this port; other clients [if any] that talk directly to the service will have to be pointed to 8082.
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