Support Policy: End of Sale and End of Life Announcement for TIBCO LogLogic H4R1 Appliances

Support Policy: End of Sale and End of Life Announcement for TIBCO LogLogic H4R1 Appliances

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Article ID: KB0107146

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Updated On:

Products Versions
TIBCO LogLogic Log Management Intelligence All SKUs affected

Description

Please note this notice does not announce the retirement of the following TIBCO product(s) and does not affect the maintenance services for such product(s):

  • TIBCO LogLogic® Log Management Intelligence H4R5 Appliance models
 
June 29, 2020

TIBCO hereby announces the End-of-Sale and End-of-Life for TIBCO LogLogic® H4R2 Appliances as of 11:59 pm Pacific Time on the specified dates. The set of equipment SKU’s for which this announcement applies is also listed below.
 
  • June 30, 2020 - End of Sale Date. The last date TIBCO will sell any additional appliances.
  • January 31, 2023 - End of Life Date. The last date TIBCO will provide maintenance services for such equipment, including maintenance services for the equipment software.

Affected Equipment SKUs
  • TIBCO LogLogic LX1025R1 Appliance 
  • TIBCO LogLogic ST4025R1 Appliance
  • TIBCO LogLogic ST2025-SANR1 Appliance 
  • TIBCO LogLogic LX4025R1 Appliance

Maintenance services for the equipment listed will continue in full force and effect according to the terms of your agreement with TIBCO until the earlier of the retirement date or termination of any such maintenance services under the terms of your applicable agreement with TIBCO.

During the retirement phase, TIBCO Support will continue to service this equipment as explained in customer maintenance agreements. 

We encourage you to contact your TIBCO Account Executive with any questions you may have about this notice and to find out about migration strategies such as TIBCO LogLogic® Enterprise Virtual Appliance, or alternative support options which may be available and applicable to you. Also see the wiki article TIBCO LogLogic® H4/H4R1/H4R2 Appliance Migration Options for more information.

Issue/Introduction

Support Policy: End of Sale and End of Life Announcement for TIBCO LogLogic H4R1 Appliances