Description:
TIBCO is officially ending support for release 4.8.x of TIBCO Hawk. This action will take effect on July 31, 2014.
This includes the following products as well:
TIBCO Hawk HTTP Adapter 1.0.0, 4.0.0, 4.1.0 and 4.1.1
TIBCO Hawk Database Adapter 1.0.0 and 4.0.0
TIBCO Hawk SNMP Adapter 1.0.0, 1.0.1, 4.0.0 and 4.6.0
TIBCO Hawk JMX Plug-in 1.0.0 and 2.0.0
TIBCO Hawk Adapter for Tivoli 4.1.0
The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.
During the next 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided.
For inquiries regarding purchasing Extended Support for 4.8.x releases, please contact your TIBCO Account Representative or TIBCO Renewals (renewals@tibco.com).
Service Requests on 4.8.x will no longer be accepted after July 31, 2014. Service Requests under investigation for the releases being retired will be closed as of the retirement date, July 31, 2014. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and available hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.
Please contact TIBCO Support for any clarifications regarding this support policy.