Description:
TIBCO is officially ending support for release 4.1.3 and any prior releases of TIBCO iProcess Analytics, previously known as TIBCO Staffware Process Monitor and Staffware Process Monitor. This notice DOES NOT affect version 5.0.1 and later versions.

This action will take effect on September 30, 2012.  

The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product. At the time of writing version 5.0.1 is the latest version. During these 12 months, Support will answer product questions, but enhancements and service pack releases will not be provided. Service Requests on 4.1.3 and any prior releases will no longer be accepted after September 30, 2012.

Service Requests under investigation for the releases being retired will be closed as of the retirement date, September 30, 2012. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.

Extended Support is not available.

Please contact TIBCO Support for any clarifications regarding this support policy.