Description:
[April 25, 2013]


TIBCO is officially ending support for release 5.x.x of TIBCO Enterprise Message Service (EMS).  This action will take effect on November 30, 2014.

Although the release 5.x.x versions of this product are already obsolete per our standard support policy, the purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.  Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.

During the next 18 months, Support will answer product questions, but enhancements and service pack releases will not be provided.

Service Requests on TIBCO Enterprise Message Service 5.x.x will no longer be accepted after November 30, 2014. Service Requests under investigation for the releases being retired will be closed as of the retirement date, November 30, 2014. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and available hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.

For inquiries regarding purchasing Extended Support for TIBCO Enterprise Message Service 5.x.x and any prior releases, please contact your TIBCO Account Representative or TIBCO Renewals (renewals@tibco.com).

Please note that TIBCO EMS 5.x.x will continue to be supported (without extended support) when used with supported TIBCO product versions that require it, such as TIBCO Business Works 5.9.0  which supports TRA some TRA versions that in turn included the EMS 5.x.x libraries.

Please contact TIBCO Support for any clarifications regarding this support policy.