Support Policy for TIBCO Hawk(R)4.6.x and 4.7.x

Support Policy for TIBCO Hawk(R)4.6.x and 4.7.x

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Article ID: KB0107848

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Updated On:

Products Versions
TIBCO Hawk -
Not Applicable -

Description

Description:
October 31, 2011

TIBCO is officially ending support for releases 4.6.x and 4.7.x of TIBCO Hawk.  This action will take effect on April 30, 2013.

This also includes the following products:
TIBCO Hawk Rendezvous Messaging Adapter 1.0.0 and 4.0.0
TIBCO Hawk Adapter for Tivoli 4.0.0 and 4.0.1

The purpose of this notification is to officially communicate this policy and request that you migrate, as soon as possible, to a supported release of the product.  Check the TIBCO Product Download Site (http://download.tibco.com) for the most recent release when planning your upgrade.

During the next 18 months, Support will answer product questions, but enhancements and service pack releases will not be provided.

Please note that Hawk 4.6.x and 4.7.x will continue to be supported when used with supported TIBCO product versions that require it, such as TIBCO products that require TRA 5.5.4, which includes Hawk 4.7.

Service Requests on 4.6.x and 4.7.x will no longer be accepted after April 30, 2013. Service Requests under investigation for the releases being retired will e closed as of the retirement date - April 30,  2013. TIBCO Support Knowledge Base articles will continue to be available from the TIBCO Support Web and existing hot fixes will continue to be available from the TIBCO Product Support ftp server to all customers beyond the retirement date.

Please contact TIBCO Support for any clarifications regarding this support policy.

Environment

Product: TIBCO Hawk Version: 4.6.0, 4.7.0, 4.6.1 OS: --------------------

Issue/Introduction

Support Policy for TIBCO Hawk(R)4.6.x and 4.7.x