How to resolve Spotfire Statistica Enterprise Manager freezing up after selecting "All Tasks"
Article ID: KB0137157
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 14.1 and 14.2 |
Description
When opening Statistica Enterprise Manager from the Statistica thick client, Enterprise Manager will freeze up if the All Tasks is selected.
Selecting "All Tasks":
The below shows Enterprise Manager locking up:
Environment
OS: Windows
Resolution
Resolution One
Avoid select "All Tasks." Only select the individual task to inspect.
Resolution Two
Launch Statistica Enterprise Manager directly instead of via the Statistica thick client (Start>>Statistica>>Statistica Enterprise Manager).
Note that Statistica Enterprise Manager is a separate application.
Resolution Three
DISCLAIMER: Cloud Software Group is not responsible for improper modification of the meta database. Always backup the database before making any direct modifications. Proceed with caution.
1. Open Regedit and go to HKEY_CURRENT_USER\Software\StatSoft\Statistica Enterprise Manager
2. Right-click in the empty space for Statistica Enterprise Manager
3. Select New>>DWORD (32-bit) Value and name it DashboardMTRefresh
4. Reboot the server
Issue/Introduction
Spotfire Statistica>>Enterprise Manager will freeze up if "All Tasks" is selected. After selecting All Tasks, when selecting other Enterprise Objects, Enterprise Manager will freeze and show it is busy.
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