Should you encounter any difficulties while attempting to access the TIBCO Support or Downloads portal, please try the following fundamental troubleshooting measures:

1. Kindly clear your web browser's cache and then try to access the portal once more.

2. Please consider using an alternative web browser to access the TIBCO websites. Google Chrome is our recommended browser.

3. Within Google Chrome, you might find it beneficial to attempt accessing the site in incognito mode to ascertain whether the issue is related to your browser's cached data.

This document outlines the fundamental troubleshooting steps to resolve login issues encountered when accessing our support or downloads portal.