Below are the portals for Support and Downloads for TIBCO, ibi, Jaspersoft, Spotfire, On_EBX and DataSynapse. 

If your email address is registered with TIBCO, access should be easier than ever: You’ll enter your email address at the sign in page, and then you’ll open your email to click the authenticated link to access your account.
Depending on your organization’s configuration, you’ll sign in one of two ways.

A. If you sign in with your email address:

1. Navigate to the login page.
2. Enter your registered email address in the login field and select "Continue with Email." 

3. Check your email inbox for an email from no-reply@auth.cloud.com. 

4. Click the "Sign In" button within 15 minutes. Use this magic link and you will be logged into your app.

B. If you sign in with your company’s single sign-on (SSO):

1. Navigate to the login page.
2. Enter your corporate email address. Our system will recognize your domain and immediately redirect you to your organization’s internal Single Sign-On (SSO) portal.
3. Authenticate using your existing corporate credentials. Once verified, you will be returned to the TIBCO platform.

Troubleshooting:

In case of any issue encounters or any difficulties while attempting to access the TIBCO Support or Downloads portal, please try the following fundamental troubleshooting measures:

1. Kindly clear your web browser's cache and then try to access the portal once more.

2. Please consider using an alternative web browser to access the TIBCO websites. Google Chrome is our recommended browser.

3. Within Google Chrome, you might find it beneficial to attempt accessing the site in incognito mode to ascertain whether the issue is related to your browser's cached data.

4. If a you do not receive the authentication email, please check your spam folders and ensure to verify with your internal IT team that email from domain @auth.cloud.com is not blocked by firewall filters.