Support and Downloads portal accesses are unified under downloads access. To get support portal access, users will need to have download portal access.

To get the access, please follow the below methods:

Method 1: Company Administrator Assistance

1. Identify your organization's designated TIBCO support site administrators.
2. Contact one of the administrators.
3. Request to be added to your company's account.
4. The administrator can then grant you login access to the downloads site.
5. Once the access is granted, it may take up to 30 minutes to reflect the change

For instructions on how company administrators can manage users, please refer to the article:​ KB0137730

 Method 2: Contact CS Team Through Live Chat

1. Navigate to the TIBCO Support portal (support.tibco.com).
2. Initiate the Live Chat by selecting the option located at the bottom right of the screen.
   
   
   
   
3. Choose the Login/Access Issue category.
   
   
   
   
4. Select User Registration.
   
   
   
   
   
5. Provide the information requested by the bot, such as your name, email, and company name.
6. A case number will be generated for your registration request, and a support advisor will join the chat to assist you further.
   
7. The TIBCO Customer Support (CS) team will review your request.
8. CS team will share the company admin name
9. Company admins will grant you access on download portal, which in turn, will grant you support portal access
10. If no Admin is available, you will need to do self authorization

This document outlines the various methods for obtaining login access to the TIBCO Support portal.