TIBCO - How to get access to TIBCO Support portal

TIBCO - How to get access to TIBCO Support portal

book

Article ID: KB0137692

calendar_today

Updated On:

Products Versions
Customer Service Articles 1.0

Description

There are two primary methods for gaining login access to the TIBCO Support portal.

Method 1: Self-Registration

  1. Navigate to the TIBCO Support portal (support.tibco.com).
  2. Locate and complete the registration form, typically found in the top ribbon as shown in the figure below.

    image.png

  3. Submit the form.
  4. The TIBCO Customer Support (CS) team will review your request.
  5. Upon verification of your organization's maintenance agreement, login access will be granted.

Method 2: Company Administrator Assistance

  1. Identify your organization's designated TIBCO support site administrators.
  2. Contact one of the administrators.
  3. Request to be added to your company's account.
  4. The administrator can then grant you login access to the support site.

 

Issue/Introduction

This document outlines the various methods for obtaining login access to the TIBCO Support portal.