TIBCO - How to get access to TIBCO Support portal

TIBCO - How to get access to TIBCO Support portal

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Article ID: KB0137692

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Updated On:

Products Versions
Customer Service Articles 1.0

Description

There are two primary methods for gaining login access to the TIBCO Support portal.

Method 1: Company Administrator Assistance

  1. Identify your organization's designated TIBCO support site administrators.
  2. Contact one of the administrators.
  3. Request to be added to your company's account.
  4. The administrator can then grant you login access to the support site.
For instructions on how company administrators can manage users, please refer to the article: KB0137755
 

 Method 2: Self-Registration through Live Chat

  1. Navigate to the TIBCO Support portal (support.tibco.com).
  2. Initiate the Live Chat by selecting the option located at the bottom right of the screen.

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  3. Choose the Login/Access Issue category. 


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  4. Select User Registration.

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  5. Provide the information requested by the bot, such as your name, email, and company name.
  6. A case number will be generated for your registration request, and a support advisor will join the chat to assist you further.

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  7. The TIBCO Customer Support (CS) team will review your request.
  8. Upon verification of your organization's maintenance agreement, login access will be granted.

 

Issue/Introduction

This document outlines the various methods for obtaining login access to the TIBCO Support portal.