New support experience coming soon for Customer Service queries! 

As you are already aware, We’re updating our chat support to the Zoom Virtual Agent to elevate the experience of customer service cases on support.tibco.com. A new chatbot, powered by Zoom’s GenAI capabilities, will serve as the first point of contact for support, resolving queries or escalating to a live Customer Service Advisor.These enhancements are part of our broader transformation to streamline support and deliver more consistent and efficient experience across Cloud Software Group.

Here is a preview of the new ‘Live Support’ experience.

Important: Weekend System downtime

Chat will not be unavailable for 30 mins between 5:30 pm to 6:00 pm (PST) on June 8 as we complete the planned transition to Zoom Virtual Agent. The ‘Create a Case’ option will be available

If you have questions or encounter issues after go-live, use the Virtual Agent to chat with our team or contact your Customer Success Manager or Partners directly.

Thank you for your continued partnership and patience as we deliver a more unified and responsive support experience.