Following the system update implemented on Jun 8, 2026, the capability to add or oversee users via support.tibco.com has been discontinued. Users may now utilize a centralized interface to facilitate the addition, removal, and administration of access permissions for Downloads, Licensing, and Support.

As an Account Administrator, you have full control over who can access and download your purchased TIBCO software. You can easily manage your users by:

• Adding new users or removing those who no longer need access.
• Resending activation emails if a user missed the first one.
• Sending simple instructions for resetting forgotten passwords.
• Giving or taking away Admin privileges.
  

Important Note:

Please be advised that user administration for various products is conducted through specific product portals. Accordingly, user management tasks should be performed using the appropriate portals designated below:

• TIBCO, ibi, Jaspersoft - https://www.tibco.com/downloads
• Spotfire - https://www.spotfire.com/downloads 

How to Add a User:

Follow these steps to give someone new access to your account downloads:

1. Log in to the TIBCO Downloads Portal (https://www.tibco.com/downloads) using administrator credentials.
   (For Spotfire, please use -  https://www.spotfire.com/downloads) 
2. Navigate to the top-right corner, click your initials icon, and choose "My Account".
   
   
   
   
   
3. Select the User Management tab.
   
   
   
   
4. Fill in the required fields such as - First Name, Last Name, and Email Address.
   
   
   
   
   
5. Use the Associated Enterprise List to designate accessible TIBCO accounts. Note that red labels indicate inactive accounts.
6. Finalize by clicking Add.

What happens next? New users will receive an email asking them to activate their account. users who already have a TIBCO account will simply get a confirmation email for their new download access.

How to Revoke or Adjust Download Access

If a user changes roles or leaves your organization, here is how to manage their privileges:

1. Sign in with your administrator credentials.
2. Click the circular logo (with your initials) in the top-right corner, then select 'My Account'.
   
   
   
   
3. Go to 'User Management' on the 'My Account' page, and find the person in the list of existing members.
   
   
   
   A. To adjust their access to specific accounts:

• Click Edit option next to their name.
• In the Associated Enterprise List, select only the accounts you want them to keep.
  
  B. To remove the user completely from all accounts:

• Click Remove next to their name.
• Click YES to confirm the removal.
  
  
  

This article details how a company administrator can effectively manage user accounts on our TIBCO downloads portal. This encompasses the administration of user accounts, granting or restricting download access, and overseeing user permissions.