As an administrator, you can easily manage your team's access through the TIBCO Support portal. This includes:

• Adding or removing team members
• Managing administrative permissions

How to add a new user

1. Log in to the TIBCO Support portal at https://support.tibco.com using your admin credentials.
2. Navigate to the "Users" tab.
   
   
   
   
3. Click "Add User" in the top right corner. We recommend choosing the "Support Contact - All Cases" role for full access.
   
   
   
   
4. Fill in their name and email, and make sure the "Can Create Case" box is checked so they can get help when they need it.
   
   
   
   
5. Check the Account Name checkbox to associate the user with the account.
6. Click Submit to finish.

New users will receive a welcome email to activate their account and verify their details.

How to update or revoke user access

While user records stay in the system for history, you can easily stop a user's access by changing their role to "Guest User":

1. Log in with your administrator account.
2. Go to the "Users" tab to see your team list.
3. Click on the email address of the person you wish to update.
   
   
   
   
4. Change their "User Role" to "Guest" to remove their portal access.
   
   
   
   
5. Click Submit to save the changes.

This section outlines how administrators can manage users on the TIBCO Support portal, including adding new users and revoking support access.