Administrators can leverage TIBCO Support portal to manage users, including:

• Add and remove users
• Grant and revoke admin status

(i) Add a new user to the account

1. Login to the support portal (https://support.tibco.com/downloads) with your administrator credentials.
2. Click the circular logo (with your initials) on the top right side of your browser. Select 'Users'.
3. Select ‘Add User’ option at the top right, select an appreciate role using the dropdown preferably ‘Support Contact - All Cases’
4. Enter the contact information such as the first and last name and email of the user and also select the ‘Can Create Case’ checkbox.
5. Click Submit.

If the user is new to TIBCO, they will receive an email to activate their account and verify their email address.

(ii.) Revoking login access of an existing user

As an admin, you can revoke a user's support access by updating their role to Guest User. Please be informed that it is not possible to permanently delete a user record from the system. Follow these steps to update the user role:

1. Sign in with your administrator credentials.
2. Click on the ‘User’ tab to view the existing user list.
3. Click on the Filter option and select ‘User Email’ as the field name.
4. Select ‘Condition type’ as ‘Equal’ and select the user you want to be deactivated.
5. Click on ‘View’ to see the result of your search and then click on the email address of the user to edit their profile.
6. Update the ‘User Role’ to Guest to revoke the login access of the user.
7. Click ‘Submit’

This section outlines how administrators can manage users on the TIBCO Support portal, including adding new users and revoking support access.