How to resolve when the Statistica Server (a.k.a WebStatistica) object tree is blank
Article ID: KB0138430
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 14.x |
| Spotfire Statistica - All Servers | 14.x |
Description
The issue appears for one or all of the selection trees under the Enterprise tab in Statistica Server. The selection trees appear blank, as below:
One known cause is having the "Non-Breaking Space (NBSP)" in any of the following objects in Statistica Enterprise Manager:
- Enterprise folder name
- Data Configuration (DC)
- Analysis Configuration (AC)
- Report
Note: No other characters are know to cause this issue, including these: $%^&*() \ / @ - _[ ] ! +=
Environment
OS: Windows
Resolution
To troubleshoot and resolve the issue, follow these steps:
1. Open the Developer Tools (Ctrl+Shift+I for the Chrome browser) in whatever browser is in use. The following shows the Developer Tools>>Console in Chrome:
2. Click on one of the section trees to reproduce the issue. Then right-click in the Dev Tools console and select Save As... Name the file something like HAR DataConfig Log:
3. Open the HAR Log in Notepad++ and select Plugins>>HEX-Editor>>View in HEX to view the file in HEX:
4. Then search for "c2 a0" throughout the document, as below. The "c2 a0" is the HEX equivalent of a "Non-Breaking space". Below is showing a a Enterprise data configuration with the space in the name "dataconfigurationWITHspecialspace after this before this":
If there exists and entry of c2 a0 in the search, the Non-Breaking Space is present in one of the Enterprise objects.
5. Run the attached SVB script in Statistica to find all the objects with the Non-Breaking Space. The default value for constant DRY_RUN=True. Run the SVB (F5) with the default to find all the affected objects:
Output:
6. Change DRY_RUN=False and run the script again to fix :
Output:
Issue/Introduction
How to resolve when the Statistica Server (a.k.a WebStatistica) object tree is blank
Additional Information
