May, 2026

On April 30, 2027, TIBCO is officially ending support for 3.8.x version family of TIBCO Fulfillment Provisioning product suite. This notice also includes any version specific adapters that we have released. 

The purpose of this notification is to officially communicate this policy. Until the retirement date, Support will answer product questions, however product updates will not be provided.  After the retirement date has been reached, new cases reported against the retired release(s) will no longer be accepted and existing cases under investigation will be closed.

Available hot fixes and knowledge base articles will continue to be available to all customers with product maintenance beyond the retirement date. For up-to-date information on which versions are eligible for extended support, please refer to the end-of-support query interface on the TIBCO Support Portal (https://support.tibco.com/s/end-of-support). Please note extended support is subject to eligibility requirements and other rules may apply.

Please contact TIBCO Support for any clarifications regarding this support policy.

On April 30, 2027, TIBCO is officially ending support for 3.8.x version family of TIBCO Fulfillment Provisioning product suite. Till that time, Support will answer product questions, but no new defect corrections, in the form of hotfixes or service packs, will be provided for these versions.