How to resolve the "Unexpected Error. Go back to Login" when using Spotfire Statistica Data Entry External Authentication
Article ID: KB0070003
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 14.2 and 14.3 |
Description
PREREQUSITES
1. Statistica Data Entry installed
2. External Authentication configuration complete (see page 22 through 25 of https://docs.tibco.com/pub/stat-all-servers/14.2.0/doc/pdf/SPOT_stat-all-servers_14.2.0_admin_data_entry.pdf?id=3)
Sequence of events
The error occurrs only after the user authentication via the OpenID provider has completed successfully. Below is an example of the sequence of events:
1. Statistica Data Entry - External Authentcation option is available, External Authentcation clicked:
2. Login to the OpenID application, in this example, okta is used. Enter username and password, then click the "Sign in" button:
3. Authentication completes with a token as displayed in the URL yet the the "Unexpected error" appears:
4. For the user, the OpenID system log shows SUCCESS:
Causes
One know cause is the user has no user permissions in Statistica Enterprise Manager:
1. Statistica Data Entry installed
2. External Authentication configuration complete (see page 22 through 25 of https://docs.tibco.com/pub/stat-all-servers/14.2.0/doc/pdf/SPOT_stat-all-servers_14.2.0_admin_data_entry.pdf?id=3)
Sequence of events
The error occurrs only after the user authentication via the OpenID provider has completed successfully. Below is an example of the sequence of events:
1. Statistica Data Entry - External Authentcation option is available, External Authentcation clicked:
2. Login to the OpenID application, in this example, okta is used. Enter username and password, then click the "Sign in" button:
3. Authentication completes with a token as displayed in the URL yet the the "Unexpected error" appears:
4. For the user, the OpenID system log shows SUCCESS:
Causes
One know cause is the user has no user permissions in Statistica Enterprise Manager:
Environment
OS: Windows
Resolution
1. Add the user to a group with with at least Data Entry (DE) permissions. For example jack2_trades was added to the CMO 2 group which has these permissions:
Note the group MUST be manually created in Enterprise Manager.
2. Add the user to the OpenID group, which is created in Okta, and the Application must be assigned to the group:
2. Add the user to the OpenID group, which is created in Okta, and the Application must be assigned to the group:
3. If not already, change Permissions >>Default group to the matching group in Okta and click Save. In this case it is CMO 2:
Note: In most cases, the external user group name in the OpenID application must match the user group name in Statistica Enterprise, e.g. the CMO 2 group that exists in Okta must be created in Enterprise Manager.
Issue/Introduction
This article details the "Unknown error" result when using okta for External Authentication.
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