Unhandled worker thread exception when opening analyses sourcing data from OSIsoft PI connector in Spotfire Web Player
Article ID: KB0070839
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 7.5 and higher |
Description
Issue Description
When opening analyses sourcing data from OSIsoft PI via the Web Player, it fails to open the analyses and instead throws the following error:
"Unhandled worker thread exception"
The Windows Event Viewer may not show any useful errors either.
Cause
The Windows machine where the Node Manager and the OSIsoft PI software are installed may have new .NET updates installed, causing this behavior.
When opening analyses sourcing data from OSIsoft PI via the Web Player, it fails to open the analyses and instead throws the following error:
"Unhandled worker thread exception"
The Windows Event Viewer may not show any useful errors either.
Cause
The Windows machine where the Node Manager and the OSIsoft PI software are installed may have new .NET updates installed, causing this behavior.
Issue/Introduction
Unhandled worker thread exception when opening analyses sourcing data from OSIsoft PI connector in Spotfire Web Player
Resolution
Following the steps given below may rectify the issue:
- Uninstall all .NET versions including any patches that may have been recently installed (make a note of the additional patches / security updates).
- Uninstall the OSIsoft PI software.
- Install the .NET Framework along with all the security patches that were previously installed.
- Install the OSIsoft PI software.
Feedback
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