Unable to uninstall TIBCO Spotfire Desktop Client from the Control Panel. Error:"Please use Setup.exe to uninstall..."
Article ID: KB0071785
Updated On:
| Products | Versions |
|---|---|
| Spotfire Analyst | All Versions |
Description
If you are unable to uninstall TIBCO Spotfire Analyst/Client from the Control Panel and receiving the message(as shown in below screenshot) - Error:"Please use Setup.exe to uninstall, or Perform maintenance on TIBCO Spotfire. Another option is to temporarily turn off the Windows User Account Control (UAC) while uninstalling, or perform maintenance on, TIBCO Spotfire." then follow the below steps:
Issue/Introduction
Unable to uninstall the TIBCO Spotfire installed client (Analyst/Desktop) from the Control Panel. Error: "Please use Setup.exe to uninstall..."
Environment
All
Resolution
The following three workarounds are suggested.
1) When you have the installer of the same version, open a command prompt and type the following command:-> setup.exe /uninstall
This should uninstall the client completely.
2) To turn UAC off, follow the steps below.
a) Click on the Start button >> Control Panel >> Search box(right side top)>>Type "UAC".
b) Click on Change User Account Control settings.To turn off UAC, move the slider to 'Never notify' position and then click OK.
1) When you have the installer of the same version, open a command prompt and type the following command:-> setup.exe /uninstall
This should uninstall the client completely.
2) To turn UAC off, follow the steps below.
a) Click on the Start button >> Control Panel >> Search box(right side top)>>Type "UAC".
b) Click on Change User Account Control settings.To turn off UAC, move the slider to 'Never notify' position and then click OK.
c) Administrator permission is required to make this change, so if you're prompted for an administrator password or confirmation, type the password or provide confirmation.d) You will need to restart your computer for UAC to be turned off.
3). You can download and run the Microsoft utility Microsoft Fix-it to fix the problems that block you from uninstalling a program.This utility will also help you to fix corrupted registry keys. You can download this utility from the link- http://support.microsoft.com/mats/program_install_and_uninstal
3). You can download and run the Microsoft utility Microsoft Fix-it to fix the problems that block you from uninstalling a program.This utility will also help you to fix corrupted registry keys. You can download this utility from the link- http://support.microsoft.com/mats/program_install_and_uninstal
Additional Information
- Guided Help: Adjust User Account Control settings in Windows 7 and Windows 8, Microsoft Support
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