Verify that the associated connection information is valid and that you have access to the SugarCRM API.

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Article ID: KB0072058

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Updated On:

Products	Versions
TIBCO Cloud Integration - Connect ( Scribe )	SugarCRM 1.2.1.321

Description

The following error can occur when creating a connection to an On-Premise SugarCRM instance using a TIBCO Scribe® Online Cloud Agent or a TIBCO Cloud Integration - Connect Cloud Agent:

Verify that the associated connection information is valid and that you have access to the SugarCRM API.

The error detail can also be found in the Agent Logs:

Message: Verify that the associated connection information is valid and that you have access to the SugarCRM API.
The following error has occurred in the SugarCRM Connector:
Exception Type : JsonReaderException
Message : Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

Issue/Introduction

Agent Logs: Message: Verify that the associated connection information is valid and that you have access to the SugarCRM API. The following error has occurred in the SugarCRM Connector: Exception Type : JsonReaderException Message : Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

Resolution

Whitelist the TIBCO Scribe® Online Cloud Agent IP addresses for Firewall in front of the On-Premise SugarCRM server.

Please review the links below regarding the TIBCO Scribe® Online architecture and whitelisting the Cloud Agent IPs.

Whitelisting Requirements - https://integration.cloud.tibco.com/docs/index.html#Subsystems/sc-connect/getstarted/whitelistreqs.html
Installing An On-Premise Agent With Proxy Servers Or Firewalls - https://integration.cloud.tibco.com/docs/index.html#Subsystems/sc-connect/agent/proxyinstall.html

Defect Number 51040 has been logged with Development to provide a more helpful error message.

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