Post upgrade to TIBCO Spotfire Server 12.0.0 LTS, Spotfire Webplayer and Automation services failed to start

Post upgrade to TIBCO Spotfire Server 12.0.0 LTS, Spotfire Webplayer and Automation services failed to start

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Article ID: KB0072103

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Updated On:

Products Versions
Spotfire Server 11.5.0 and higher

Description

You may notice the following error while upgrading the TIBCO Spotfire Webplayer service in nm.log


INFO 2022-07-27T09:35:25,000+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Configuring service using batch file 'workerupdate.bat' in 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\'

INFO 2022-07-27T09:35:25,003+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Logs folder: 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..\logs'

INFO 2022-07-27T09:35:25,003+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Log file: 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..\logs\Spotfire.Dxp.Web.UpgradeTool.Worker.log'

INFO 2022-07-27T09:35:25,004+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Web root folder: 'C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..'

INFO 2022-07-27T09:35:25,005+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: Creating logs folder C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\..\logs

INFO 2022-07-27T09:35:25,036+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: * Configuring service.

INFO 2022-07-27T09:35:25,037+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: . Using command: '"C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\Spotfire.Dxp.Web.UpgradeTool.exe" -configOnly -webRootPath "C:\tibco\tsnm\12.0.0\nm\services\WebWorker-56.0.17330.5624-6b89309e-1cfd-44b4-9614-edc2898e0ef7\Tools\Update\..\.."'

INFO 2022-07-27T09:35:25,205+0300 [] nodemanager.control.DeploymentCommandCommunicator: Process: ERROR: '-48' - .NET 4.8 not installed, so exit script

WARN 2022-07-27T09:35:25,227+0300 [d0ec3ff0-2ac8-42f3-9c53-17d80395442c] nodemanager.control.DeploymentCommandCommunicator: Step 7: Failure to perform upgrade on service. Process exit code: -48

Resolution

Starting from 11.5.0, TIBCO Spotfire Webplayer would require Microsoft .NET Framework 4.8 or later versions as per the Spotfire system requirements page . Therefore, make sure to install .NET Framework 4.8 or later version when you upgrade to 11.5 and above versions. 

Issue/Introduction

Post upgrade to 12.0.0 LTS, TIBCO Spotfire Webplayer and Automation services fails to start and this article will provide instructions on how to solve the problem.

Additional Information

Doc: Spotfire Web Player 12.0 LTS
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