Incorrect user name or password error while resetting the password.
Article ID: KB0072175
Updated On:
| Products | Versions |
|---|---|
| TIBCO Nimbus | Applicable to all versions of Tibco Nimbus Cloud |
Description
When Tibco AD handled users trying to reset the password using a temporary password provided by the support team and facing the error incorrect user name or password this can be resolved using this article.
Issue/Introduction
Incorrect user name or password error while resetting the password.
Environment
Production
Resolution
The user enters an old password as a new password or the password requirement is not met.
When you are resetting your password, make sure not to use any saved passwords or passwords that have been used previously.
**When setting up a new password, it is recommended that you use a combination of upper- and lowercase letters, as well as digits.
If this does not help, please inquire about the password complexity set for the specific instance by contacting your administrator or support engineer
When you are resetting your password, make sure not to use any saved passwords or passwords that have been used previously.
**When setting up a new password, it is recommended that you use a combination of upper- and lowercase letters, as well as digits.
If this does not help, please inquire about the password complexity set for the specific instance by contacting your administrator or support engineer
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