Only "Administration" item appear in left menu after upgrade from TIBCO BusinessWorks ProcessMonitor Software v3.0.1.3” to v3.2.0.11"
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Article ID: KB0072203
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Updated On:
Products
Versions
TIBCO BusinessWorks ProcessMonitor
3.1.0
Description
After TIBCO BusinessWorks ProcessMonitor Software server upgrade from “3.0.1.3” to “3.2.0.11” version following issue was observed: the below items were disappeared from the left menu:
- Technical View
- Business View
- Tasks
Only “Administration” tab was accessible .
Environment
Product: TIBCO BusinessWorks™ ProcessMonitor
Version: Server 3.2.0.11
Resolution
Please follow the below steps to resolve the issue:
1- Start “BusinessWorks ProcessMonitor” 3.2.0.1 webapp without any “njams.minimal.config.properties” file
2- Log in to BusinessWorks ProcessMonitor GUI using “Administrator/Administrator” credentials
3- Configure the JDBC connection and saved the settings. The GUI may take a long time to load.
4- While the GUI was still busy, stop Apache Tomcat
5- Apply TIBCO BusinessWorks ProcessMonitor Software [3.2.0] hotfix 11 (by extracting the package inside Apache “webapps” folder and replacing files)
6- Start tomcat
7- Log on to BusinessWorks ProcessMonitor GUI as “Administrator/Administrator” again
8- Configure the JDBC connection and saved the settings again. This time the GUI responded correctly.
9- Log off from TIBCO BusinessWorks ProcessMonitor Software GUI
10- Log on to BusinessWorks ProcessMonitor GUI using “admin” user (a user which is configured in DB).
=> Using “admin” user, all the menu tabs are accessible from BusinessWorks ProcessMonitor GUI (“Technical View”, BusinessView”, “Tasks”, “Administration”)
Issue/Introduction
After the TIBCO BusinessWorks ProcessMonitor Software v3.0.1.3” upgrade to v3.2.0.11" some of the menu items in the left menu disappeared