MFT Platform Server for Windows using pDNI - transfers fail when the file name contains double byte characters
Article ID: KB0072830
Updated On:
| Products | Versions |
|---|---|
| TIBCO Managed File Transfer Platform Server for Windows | All versions when using pDNI on Windows |
Description
When MFT Platform Server for Windows transfers files (sending and receiving) using pDNI, transfers fail when the file name contains double byte characters. The following errors may be written:
Error 1: File to File transfer gets fail, The system cannot find the path specified.
Error 2: Transfer Failed Open File The filename, directory name, or volume label syntax is incorrect.
This is a Windows OS issue that affects pDNI.
Environment
All supported environments
Resolution
Follow the instructions below to enable the "Beta Use Unicode UTF-8 Worldwide language support" parameter on the Windows OS to resolve the issue:
*Note: This parameter is new and is not supported on all Windows systems.
: Click on the Windows icon and enter "language"; select Language Settings
: Click on "Administrative language settings"
: Click on Change system locale
: Check the box: "Beta Use Unicode UTF-8 Worldwide language support.."
: Reboot your machine
The change only takes place after Windows is rebooted.
Confirm transfers are successful by retrying a transfer with double byte characters in the filename using pDNI.
Issue/Introduction
When MFT Platform Server for Windows transfers files (sending and receiving) using pDNI, transfers fail when the file name contains double byte characters
Feedback
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