After moving the TIBCO Scribe Insight Application server to a new server and reconnecting to the existing Scribe Internal DB, the Scribe MessageServer service may continue to shut down after starting.

When checking Event Viewer, the following error may be present or a similar error.

"CServiceModule::Run - Retry Queue Manager failed, shutting down service"

This error occurs when the new TIBCO Scribe Insight Application server does not have all the Private Queues created within the Microsoft Message Queuing service.

To resolve this, first, navigate to the TIBCO Scribe Console > Administration > Alert Log. Within the Alert Log, find the errors related to the Scribe MessageServer service. Within these errors in the "Message" section, you will find references to Private Queue names that the Scribe MessageServer service cannot locate. These are the ones that are missing and will need to be re-added.

To re-add the Private Message Queues:

• Navigate to Computer Management > Message Queuing.
• Right-click on the Private Queues folder.
• Select New > Private Queue.
• Enter the name of the missing queue and click OK.
• Once the new Private Queue shows up, right-click on the new Private Queue and select Properties > Security and ensure that the service account running the 5 TIBCO Scribe Services has Full Control over the new Private Queue.

Once completed, restart the 5 TIBCO Scribe Services and ensure the Scribe MessageServer service remains running.

Scribe MessageServer service shuts down after moving the TIBCO Scribe Insight Application server to a new server