HawkAgent stops working with heap space and out of memory errors in the tsm.log when system memory is still available.

HawkAgent stops working with heap space and out of memory errors in the tsm.log when system memory is still available.

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Article ID: KB0073262

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Updated On:

Products Versions
TIBCO Hawk -
Not Applicable -

Description

Resolution:
Increase the Java.heap.size.maxsettings in your /tra/domain/<domainName>/hawkagent_domainname.tra file which is on the deployment machine (e.g. to 1024M). Restart the
Hawkagent.

If the issue persists, please add/modify "java.extended.properties" in hawkagent_domainname.tra to include below options:

-XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=C:/temp/hawkagent-dumps.hprof
This option will make it create a heap dump file if OutOfMemoryError happens again.  
(*** for Windows machine, users need run "hawkagent_domainname.exe --update" to update the Windows Service  to make the change effective. )
Please contact TIBCO Support and upload the heap dump file for review. 

Issue/Introduction

HawkAgent stops working with heap space and out of memory errors in the tsm.log when system memory is still available.
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