Unable to authorize TIBCO Cloud Spotfire in Internet Explorer
Article ID: KB0073338
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Spotfire | All |
Description
To complete the login process for TIBCO Cloud Spotfire users, there is a new one-time authorization screen for the TIBCO Cloud Spotfire Analyst client. The user must click on 'Authorize' to continue login process:
This authorization fails if the Internet Explorer browser is used as the default web browser, since the 'Authorize' button cannot be clicked.
This authorization fails if the Internet Explorer browser is used as the default web browser, since the 'Authorize' button cannot be clicked.
Issue/Introduction
TIBCO Cloud Spotfire users are unable to click on the 'Authorize' option to complete login process.
Environment
TIBCO Cloud Spotfire with Internet Explorer
Resolution
To resolve, change the default browser to one other than Internet Explorer, such as Microsoft Edge or some other browser, to complete this process.
To change the default browser, search for 'Default Apps' in Windows then scroll down to 'Web browser'. Click on the current selection, then select the new option from the presented list. See Change default programs in Windows 10 for more details.
To change the default browser, search for 'Default Apps' in Windows then scroll down to 'Web browser'. Click on the current selection, then select the new option from the presented list. See Change default programs in Windows 10 for more details.
Additional Information
TIBCO Cloud Spotfire System Requirements
Change default programs in Windows 10
Feedback
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