After a fresh install of Statistica Enterprise, the default credentials do not work
Article ID: KB0074237
Updated On:
| Products | Versions |
|---|---|
| Spotfire Statistica | 11.0 and above. |
Description
Default credentials do not work and we cannot login to manage or complete setup of Statistica:
Possible causes include:
- Missing or corrupt database tables
- Connecting to incorrect database
- Connecting to an empty database (no schema)
Issue/Introduction
After a fresh install of Statistica Enterprise, the default credentials do not work
Environment
Windows operating systems only.
Resolution
If tables are missing in the database or if no tables appear after the installation, delete the database and create a new database instance and re-install Statistica. This will force the creation of the new database schema. Otherwise, if there is a backup of the database, restore the backup database.
Below is an image of some of the metadata database tables including the CSUSER tables which holds all of the login information:
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