| Products | Versions | 
|---|---|
| Spotfire Statistica | 12.0 and above. | 
While attempting to request a license extension, error message "internal error instantiating the registration object" appears and no license extension is granted:

Cause:  A .dll is not registered.  
To resolve this error, follow these steps:
1. Open an administrative command prompt.
2. Key in 'regsvr32 stl_areg.dll' , without quotes, and press the Enter key.
3. If successful, the following message should appear:
4. Click on the 'Request Extension' button to request the license extension again.
Note: If this fails see the "Alternative Method" at the bottom of this knowledge base article: How to request a temporary license extension (Grace License) for Statistica?