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Article ID: KB0074583
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Updated On:
Description
Error:
The request timed out.
Resolution
The error indicates that a request to the source or target datastore was not successful. There can be many causes including increased network traffic, the amount of data requested or being sent exceeds the capacity of the sending/receiving system, agent ports are not open as recommended.
Use Filters to reduce the amount of data being requested. See
Block Properties Filters TabReview the system requirements for the Agent, including which ports are required for Agent communication to the Cloud: See
System RequirementsIf your On-Premise Agent is installed behind a firewall or you use a proxy server, make sure you have met the requirements that allow the Agent to communicate: See
Installing An On-Premise Agent With Proxy Servers Or FirewallsIf the error continues to occur, open a Support case for further assistance.
Issue/Introduction
How to resolve this common timeout error.