TIBCO Scribe® Online On-Premise Agent issues due to insufficient drive space on the hosting server
Article ID: KB0074627
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Integration - Connect ( Scribe ) | - |
Description
When a TIBCO Scribe Online on-premise agent is installed on a server, folders are created on a local drive to hold the agent information. The agent will need to update and add information to these folders when in use. The drive hosting the agent will need to have space available for the agent to continue running properly. The on-premise agent will begin to experience issues and lose connectivity to the TIBCO Cloud when the local drive runs out of space.
Some symptoms the agent could display include, but are not limited to, the following:
- a hung agent status such as an agent stuck in starting, running, or stopping
- error messages such as "unable to send command to agent" may be seen in the user interface
- if the agent is shut down when there is no available drive space, the agent may not restart and may display a status of "Agent Shutting Down" or "Agent Heartbeat Failed"
Resolution
Clear space on the drive or add additional space to the local drive. Once this is completed, restart the Scribe Online Agent Windows service. The agent should reconnect with the TIBCO Cloud and begin running as normal. If you continue to experience issues you can try to install a new agent or contact TIBCO Scribe Support for additional assistance.
Issue/Introduction
When the drive hosting the on-premise agent is full and no space is available, the on-premise agent will begin to experience issues.
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