While joining/creating the new cluster in TIBCO Data Virtualization, this process may take long time and fail with error message by the browser.

Error returned by the browser :

The error message is:
Service failure:  RemoteServerError: Failed to join the cluster.  [cluster-2900006] [Log ID: 1512a689-f919-4eab-b3ce-d11f90169367]   

This issue mostly observed with the new TDV Server installation or new cluster setup.

All supported operating systems.

The cluster creation/joining request in sent to "TDV base port + 7" in order to make the connection. So, it is mandatory that "TDV base port + 7 port" should be open and be in listening status from all the nodes in cluster.

If the port is unavailable because of any external issues (Network, Firewall etc), cluster joining process may fail with a timeout issue. A quick way to check the connectivity is to use "Telnet" utility. Refer below example. 



The output should be blank screen or "connected" message on screen to confirm successful connection. If not, work with your IT/Network teams to resolve the connectivity issue.

Note : The 'Base+7' port is not in listening state by default until the cluster is created on the TDV Server. In that case "Telnet" request will fail.

So, to test the connectivity do telnet from joining TDV node to timekeeper/node on which cluster is created.

Running these test cases are easy and does not involve any IT/network expertise. For any complicated issues, work with your IT/Network teams to resolve the connectivity issue.



 

This article describes how to resolve "Service failure:Failed to join the cluster" error occured while joining the cluster in TDV.

Here is a reference of all default ports used by TDV Server. "Base Port +7" port is used for Active cluster.