TIBCO ActiveMatrix BusinessWorks 5 initial troubleshooting and data collection guidelines
Article ID: KB0074843
Updated On:
| Products | Versions |
|---|---|
| TIBCO ActiveMatrix BusinessWorks | 5.x |
Description
The attached document provides troubleshooting and diagnostic techniques to assist with product usage and collecting information when working with Support.
Covered by this document, there are several common issues that users can face when working with TIBCO BusinessWorks.
Please use these techniques to collect initial data for investigation and share it via Support Case when you report described types of issues with TIBCO BusinessWorks.
Environment
All
Issue/Introduction
"TIBCO BusinessWorks 5.x - Initial troubleshooting and data collection guidelines" document has been created to help the first line support engineer to understand the basic nature of the reported issues and collect the data from end-users, to start the initial level of investigation.
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