Issue while login MDM UI when it installed using WebSphere Application Server.

Issue while login MDM UI when it installed using WebSphere Application Server.

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Article ID: KB0074848

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Updated On:

Products Versions
TIBCO MDM 9.1.0

Description

Able to start the MDM on WebSphere application server i.e capable of accessing the Login page, but when tried to login the MDM UI page shows below exception:
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<MqException: BEGIN>
Code: JAV-8001: Unexpected error. Class: 'com.tibco.mdm.infrastructure.globalobj.MqStartup' and method name: 'MqStartup()'. Additional information: java.lang.LinkageError: loading constraint violation: loader &quot;com/ibm/ws/classloader/CompoundClassLoader@68d974eb&quot; previously initiated loading for a different type with name &quot;org/xml/sax/InputSource&quot; defined by loader &quot;com/ibm/oti/vm/BootstrapClassLoader@a075ad85&quot;.
ID: 0AAA5604_8A2AD6847255277801725527780F0000
DATETIME: Wed May 27 17:02:29 JST 2020
EXCEPTIONMESSAGE: java.lang.LinkageError: loading constraint violation: loader &quot;com/ibm/ws/classloader/CompoundClassLoader@68d974eb&quot; previously initiated loading for a different type with name &quot;org/xml/sax/InputSource&quot; defined by loader &quot;com/ibm/oti/vm/BootstrapClassLoader@a075ad85&quot;
STACKTRACE: java.lang.LinkageError: loading constraint violation: loader &quot;com/ibm/ws/classloader/CompoundClassLoader@68d974eb&quot; previously initiated loading for a different type with name &quot;org/xml/sax/InputSource&quot; defined by loader &quot;com/ibm/oti/vm/BootstrapClassLoader@a075ad85&quot;
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Issue/Introduction

Issue-while-login-MDM-UI-when-it-installed-using-WebSphere-Application-Server

Environment

TIBCO MDM: 9.1.0 Application Server: WebSphere 9.0.0.3 OS: ALL

Resolution

The issue is because of JAVA version i.e user have used the incorrect IBM Java version with IBM WebSphere Application Server 9.0.0.3(the JAVA version automatically get upgraded) while installation.

The accurate version of IBM JAVA with WebSphere Application Server 9.0.0.3 is JDK 8.0.4.2. So to resolve the issue, WebSphere application should use the JDK 8.0.4.2.

 

Additional Information

WebSphere,Login,java.lang.LinkageError.