Software becomes uninstalled in the Admin GUI and "Can not register software" appears in tsm.log.
Article ID: KB0074957
Updated On:
| Products | Versions |
|---|---|
| TIBCO Runtime Agent (TRA) | - |
| Not Applicable | - |
Description
Resolution:
Description:
============
Installed software does not show in the Administrator GUI or changed to "Uninstalled".
After set "-tsm_traceLevel" to -1 in hawkagent.cfg and restart the Hawk agent, we can see the Hawk agent does detect all installed components in the tsm.log, but there is an error like the following:
<-------- tsm.log -------
2013 Feb 07 09:27:35:031 GMT 11 tsm Error [] [TRA-000000] Can not register software because can not find machine oncillad in the domain.
------>
Environment:
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TIBCO Administrator 5.x.x
TIBCO Runtime Agent 5.x.x
OS: All
Symptoms:
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Installed software doesn't show in the Administrator GUI or become Uninstalled.
Cause:
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The machine name might be different from the one showed in the Administrator GUI.
Resolution
2). Check $TIBCO_HOME/tra/domain/domainname/hawkagent.cfg file and make sure option "-agent_name" and "-machine_name" reflects the hostname.
Please contact tibco support if further help is needed.
Issue/Introduction
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