- Customer may face this error while opening a BusinessConnect --> Dashboard. 

- This error is only for "Operations vs Transactions" and Top 10 Partners (Transactions based) tabs in Dashboard.

- JasperReports may encounter the below error on report rendering ::

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

java.lang.NullPointerException at net.sf.jasperreports.web.servlets.ReportOutputServlet.render(ReportOutputServlet.java:152) at net.sf.jasperreports.web.servlets.ReportOutputServlet.service(ReportOutputServlet.java:91) at javax.servlet.http.HttpServlet.service(HttpServlet.java:731) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at com.tibco.ax.jasperreports.web.JasperSessionFilter.doFilter(JasperSessionFilter.java:201) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:110) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:494) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:169) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:104) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:1025) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:445) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1137) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:637) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:319) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:748)

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Jasper-Dashboard-not-populating

All supporting platforms.

Workaround 1: Increase the max heap size in the tibcoadmin_<domainname>.tra file 

Workaround 2: Add

java.property.com.jaspersoft.jasperreports.license.location=<user-home-License-folder>/jasperreports.license in the admin.tra file located in the TIBCO_HOME/administrator/domain/<domainname>/bin directory.

You will find this license file (jasperreports.license) under the below location:

   C:\Users\<username>

After making the above changes, please restart the Admin from the command line.