Managed File Transfer Command Center Collection fails after Platform Server is upgraded

Managed File Transfer Command Center Collection fails after Platform Server is upgraded

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Article ID: KB0075021

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Updated On:

Products Versions
TIBCO Managed File Transfer Platform Server for UNIX All
TIBCO Managed File Transfer Platform Server for zLinux All

Description

The issue is that Managed File Transfer for Command Center does not collect any new records from a Platform Server after an upgrade of the Platform Server. The problem occurs if all of the following are true:

- Platform Server is upgraded from a previous version
- The new version of Platform Server is installed in a new directory
- The config and log.txt files from the previous Platform Server version are not maintained in the new installation
- The Command Center Collector was collecting records from the previous Platform Server version
 
The MFT Command Center collector searches for the last record collected from the Platform Server log.txt in order to collect subsequent records. Since the last record collected is not found in the new log.txt, no new audit records get collected. Check the /<install>/logs/audit/CollectorAudit-audit-MFT-app-YYYY-MM-DD.log for the following message:

MFT Command Center  Audit request failed.
Restart TRN "IMDDYnnnnn" with EndTime "HHMMSS" not found in Log File

Environment

All supported environments

Resolution

Select one of the options below to resolve this issue:

1) On MFT Command Center:
  • Go to "Manage" -> "Manage Servers"
  • Select the Platform Server that was upgraded
  • Expand the "Management Options" Section
  • Click on the "Reset Collector History" check box
  • Save the change by clicking "Update"
  • Respond to the pop up message
Note:
For MFT Command Center v8.2.1 this requires hotfix 8.2.1_HF-002 or higher
For MFT Command Center v8.3.0 this requires hotfix 8.3.0_HF-001 or higher

2) Merge the log.txt file from the old directory and the new directory (this assumes the new Platform Server was installed on June 20, 2020):
  • cp /<new install directory>/Log.txt.20200620 /<new install directory>/Log.txt.20200620.AFTER
  • cp /<old install directory>/Log.txt.20200620 /<new install directory>/Log.txt.20200620.BOTH
  • cat /<new install directory>/Log.txt.20200620.AFTER >> /<new install directory>/Log.txt.20200620.BOTH
  • cp /<new install directory>/Log.txt.20200620.BOTH /<new install directory>/Log.txt.20200620
Now the Log.txt.20200620 contains audit records from both systems.

Note: If you are installing in HA Mode, you only need to do this on the first install.

3) Follow this procedure for the Platform Server that was updated:
  • Update Nodes.Aux1 to this value in the MFT Command Center database:
CollectionFlag:FALSE,CollectInterval:10,CollectType:NONE,TimeOfLastCollection:,IdOfLastCollect:,ManageCFServerFlag:1,SeparateThreadFlag:N
  • Update the server(s) to turn collection back on.
  • Restart the collector

Issue/Introduction

Managed File Transfer Command Center Collection fails after Platform Server is upgraded
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