TIBCO iProcess Engine installer crashes reporting a combase.dll error in the server Application log
Article ID: KB0075024
Updated On:
| Products | Versions |
|---|---|
| TIBCO iProcess Engine (Oracle) | - |
Description
Invoking the iProcess Engine (iPE) installer (setup.exe) causes a splash screen to appear together with a loading progress bar. When the installer reaches 100% the installer fails and the splash screen disappears.
Viewing the server Event Viewer Application log an Error is reported such as:
Faulting application name: _INS5576._MP, version: 5.53.168.0, time stamp: 0x36d2e6b6
Faulting module name: combase.dll, version: 10.0.14393.3686, time stamp: 0x5eb0be58
Exception code: 0xc0000602
Fault offset: 0x000b4204
Faulting process id: 0x16b8
Faulting application start time: 0x01d632793d055bd7
Faulting application path: C:\Users\swpro\AppData\Local\Temp\2\_ISTMP1.DIR\_INS5576._MP
Faulting module path: C:\Windows\System32\combase.dll
Report Id: ae753313-ef99-4949-aa8b-45636fb9f214
Faulting package full name:
The problem is caused by using Microsoft Remote Desktop Protocol to connect to the server where the installation is taking place.
Environment
Resolution
For example, if the installation is taking place on a virtual server such as VMWare use the Virtual Machine Console in the vSphere Client. Login to the image using the Virtual Machine Console and invoke the iPE setup.exe.
Once the installation has loaded correctly the Remote Desktop connection can be used to connect to the server and continue with the installation.
Issue/Introduction
Feedback
