swadm commands may not respond when COM+ server is unavailable
Article ID: KB0075507
Updated On:
| Products | Versions |
|---|---|
| TIBCO iProcess Engine (Oracle) | All supported versions |
Description
When TIBCO iProcess Engine (iPE) is installed as a Node Cluster setup, the swadm, swutil utilities may not respond with data and may throw a blank response
This could be due to that server, where the command is executed cannot access the COM+ server configured for the node cluster. iPE uses COM+ events in windows machines. When the server that is configured to use the COM+ is unavailable, these commands cannot be executed. This would also prevent switching the slave to become a master through these command-line utilities.
Issue/Introduction
Environment
Resolution
Access the registry key in the server, where the problem is experienced ->
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Staffware plc\Staffware Server\Nodes\<iPE_Node_Name>
Verify the Key string value for "IEL_EVENT_SERVER". Replace this with the machine name of the server that needs to be made the new master.
Save the changes. A restart of the box is normally not needed.
The command-line utilities should start working again, following the change.
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