Orders and plans not displayed in OMSUI

Orders and plans not displayed in OMSUI

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Article ID: KB0075641

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Updated On:

Products Versions
TIBCO Fulfillment Order Management 4.x

Description

It may happen that when clicking on "Orders" or "Plans" tab, its content do not get displayed, see for instance attached OMSUI.png. Also, below error is logged in omsui-local.log file:
===
2 Apr 2020 15:22:23,104 ERROR [] [] [] [org.apache.catalina.core.ContainerBase.[Tomcat].[localhost].[/]] [] - Exception while dispatching incoming RPC call
java.lang.RuntimeException: java.lang.NullPointerException
        at org.gwtwidgets.server.spring.GWTRPCServiceExporter.handleExporterProcessingException(GWTRPCServiceExporter.java:344) ~[gwt-sl-0.1.5.jar:?]
        at org.gwtwidgets.server.spring.GWTRPCServiceExporter.processCall(GWTRPCServiceExporter.java:313) ~[gwt-sl-0.1.5.jar:?]
....
....
at java.lang.Thread.run(Thread.java:745) [?:1.8.0_51]
Caused by: java.lang.NullPointerException
        at javax.servlet.GenericServlet.getServletName(GenericServlet.java:236) ~[tomcat-embed-core-8.5.51.jar:8.5.51]
        at javax.servlet.GenericServlet.log(GenericServlet.java:188) ~[tomcat-embed-core-8.5.51.jar:8.5.51]
.....
===

Please refer to attached  omsui-local.log for full trace.
 

Environment

ALL

Resolution

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Issue/Introduction

Orders/plans not displayed in OMSUI when clicking on "Orders"or "Plans" tabs.

Attachments

Orders and plans not displayed in OMSUI get_app
Orders and plans not displayed in OMSUI get_app