After upgrading the TIBCO ActiveMatrix BusinessWorks Plug-in for SAP Solutions, the application fails to start

After upgrading the TIBCO ActiveMatrix BusinessWorks Plug-in for SAP Solutions, the application fails to start

book

Article ID: KB0077630

calendar_today

Updated On:

Products Versions
TIBCO ActiveMatrix BusinessWorks Plug-in for SAP Solutions 8.x

Description

On starting the Application containing the TIBCO ActiveMatrix BusinessWorks Plug-in for SAP Solutions the below error occurrs in the console and the Appnode

*********************************

com.tibco.neo.exception.BaseException: WARNING: exception with message ***TIBCO-BW-FRWK-600001: No ComponentFactory found for activity type bw.sap.IDocParser. 
The palette with this activity may not be installed.*** has not been localized.

***********************************************

Cause -

If the bwagent is running, some application config data would be locked by the bwagent. 
Incase if we install the plug-in while bwagent is running, then the config data could not be updated correctly and will give the above error.

Environment

All Environment

Resolution

In order to resolve the issue, make sure that the bwagent, bwadmin or appnode process are not running while installing/upgrading the plugin

Also please try to follow the below steps to fix the issue faced -

1. Undeploy all applications in the appspace.

2. Stop bwagent, bwadmin and appnode process.

3. Delete the 'configstorage' and 'org.eclipse.osgi' folder in the domains/<domain_name>/appnodes/<space_name>/<node_name>/config folder. 

4. Start tbwagent, appnode and bwadmin(if use command line deployment)

5. Redeploy the applications.

Issue/Introduction

How to resolve the issue "com.tibco.neo.exception.BaseException: WARNING: exception with message ***TIBCO-BW-FRWK-600001: No ComponentFactory found for activity type bw.sap.IDocParser. The palette with this activity may not be installed.*** has not been localized "