Error after installing a Windows TIBCO OpenSpirit hotfix
Article ID: KB0077883
Updated On:
| Products | Versions |
|---|---|
| TIBCO OpenSpirit Runtime | All versions |
Description
You must do a “Properties” on all hotfix installation files targeted for the Windows environment to make sure it is not blocked. Otherwise, if the file is blocked, and it is used to install the hotfix, your workflow will fail to run after installing the hotfix. The Resolution section and attached document will explain further.
Environment
Windows
Resolution
Periodically you will have to install a TIBCO OpenSpirit hotfix in your Windows environment. Though the readme text file that accompany all hotfixes targeted for the Windows environment states that you must do a “Properties” on the hotfix installation file to see if it is not blocked, we often forget to do so. The result is that after installing the hotfix the workflow fails to run. What happens is that if windows find that a file downloaded is potentially harmful it will block the file making it unusable until it is unblocked.
How to check to see if the file is blocked? To check to see if the file is blocked do the following:
- Right-click the hotfix installation file, then click Properties.
- Click on the General tab, at the bottom it will say if the file is blocked. If it is, just click on the Unblock button, then click on “OK”.
What error message will you get after installing with a blocked hotfix file?
Error messages will vary, but a common one is that one of the files installed with the hotfix is inaccessible, but when you check, you will see that the file does exist. This message may appear in a pop-up, or you will find this error message in one of the various log files that are created when you try to run a workflow. It is best to run your workflow in debug mode then create a support ticket through the TIBCO support portal (https://support.tibco.com), compress and attach the %LocalAppData%\OpenSpirit\v4.3\logs directory to the support issue.
Note: Keep in mind that you will NOT get any error messages when you install the blocked installation file, however, when you try to run your workflow that is when you will get an error message.
What to do if you find that the file you used to install the hotfix was indeed blocked?
If that is the case, all you need to do is unblock the file by clicking on the Unblock button, then re-install the hotfix. There is no need to look for all the blocked files to delete them.
Issue/Introduction
Your workflow will fail with a file access error message if you use a blocked hotfix installation file to install a hotfix in a TIBCO OpenSpirit Windows environment. This document will show you how to prevent that from happening.
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