Workbench Freezing After Clicking on Configure Steps

Workbench Freezing After Clicking on Configure Steps

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Article ID: KB0078147

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Updated On:

Products Versions
TIBCO Scribe Insight 7.9.1

Description

If the TIBCO Scribe Workbench freezes after you click the Configure Steps button, and you cannot recover, use the Windows Task Manager to end the Workbench Process.
 
Review the error generated in the Windows event viewer log as shown. It displays an Application Hang message.
 

kA2320000004GivCAE_en_US_1_0

RESOLUTION
The issue seems to occur after undocking from a hardware setup using a laptop and an external monitor.  Try the following:
  1. Click the Windows Key + Right or +Left Arrow key depending where the second monitor was configured to bring the window on the primary screen.
  2. Open the Windows Task Manager. Right-click the Configure Steps Window.
  3. Click Restore.

 

Environment

TIBCO Scribe Insight

Issue/Introduction

If the TIBCO Scribe Workbench freezes after you click the Configure Steps button, and you cannot recover, review the steps in this article to recover.
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