Error 1721 installing NAV 2009 NAS Adapter - A program for this install to complete could not run

Error 1721 installing NAV 2009 NAS Adapter - A program for this install to complete could not run

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Article ID: KB0078193

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Updated On:

Products Versions
TIBCO Scribe Insight -

Description


This error occurs because the the path to the Scribe.NavAdapter.NasHook.dll file could not be found by the MSI installer.
The installer is using a hard coded path: C:\Program Files (x86)\Microsoft Dynamics NAV\\Application Server...
In many cases the file exists in the C:\Program Files (x86)\Microsoft Dynamics NAV\60\Application Server... folder

The resolution is to COPY the Application Server folder to C:\Program Files (x86)\Microsoft Dynamics NAV folder
Run the installation and then delete the copied Application Server 

Notice path to Scribe.NavAdapter.NasHook.dll
kA20e000000XfwICAS_en_US_1_0
Typical AX 2009 NAS folder 
kA20e000000XfwICAS_en_US_1_1
 

Issue/Introduction

This error may occur when installing the when installing the ScribeAdapterForMicrosoftDynamicsNAV2009NAS.msi on the NAS server
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