Pardot Error: IP is not whitelisted. Solution: Whitelist IP address to access the API
Article ID: KB0078434
Updated On:
| Products | Versions |
|---|---|
| TIBCO Cloud Integration - Connect ( Scribe ) | 1 |
Description
This error may occur when previewing or running a TIBCO Scribe® Online map with a Pardot connection:
ERROR: Exception Type : InvalidExecuteQueryException
Message : Scribe.Connector.Pardot.ErrorCodes Client IP address/location must be activated before accessing API.
Problem: IP is not whitelisted. Solution: Whitelist IP address to access the API.
ERROR: Exception Type : InvalidExecuteQueryException
Message : Scribe.Connector.Pardot.ErrorCodes Client IP address/location must be activated before accessing API.
Problem: IP is not whitelisted. Solution: Whitelist IP address to access the API.
Issue/Introduction
This error may occur when previewing or running a map with a Pardot connection:
Exception Type : InvalidExecuteQueryException
Message : Scribe.Connector.Pardot.ErrorCodes Client IP address/location must be activated before accessing API.
Problem: IP is not whitelisted. Solution: Whitelist IP address to access the API.
Resolution
Pardot offers the option for location activation when you access the application from a different computer and from an unrecognized location for the first time.
This prevents someone from accessing your account in the event that they discover your Pardot username and password.
Review the articles in the links below to determine if IP addresses need to be whitelisted:
This prevents someone from accessing your account in the event that they discover your Pardot username and password.
Review the articles in the links below to determine if IP addresses need to be whitelisted:
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