On a Domain Controller, the Scribe Console Users Group (SCUG) is located in an Active Directory group and the TIBCO Scribe® Insight users must be added there.

Error: Communications test unsatisfactory, connection failed. Error on GetSiteInfo Error setting client. Permission denied Verify that your Windows user account is a member of the Scribe Console Users Group. Note: Changes to a Users Group requires a logout/login to apply changes.

Cause: On a Domain Controller, the Scribe Console Users Group (SCUG) is located in the Active Directory group not under Local Users And Groups

1. Log in to the Domain Controller.
2. Select Windows Icon (Start) > Administrative Tools > Active Directory Users and Computers.
3. Create the Scribe Console Users Group (SCUG) folder if it does not exist or right-click on the SCUG and add the Scribe Users > New.
4. For each user, enter User Name and credentials. 

• Scribe Console Users Group
• TIBCO Scribe® Insight Installation Guide V7.9.5