Rollback Error Installing Scribe Insight

Rollback Error Installing Scribe Insight

book

Article ID: KB0078670

calendar_today

Updated On:

Products Versions
TIBCO Scribe Insight 7.9.1

Description

During a Scribe Insight installation the progress bar almost completes, then recedes back, and the installation stops, appearing to “roll back”.  This can occur if there are problems registering or installing the MSXML.dll.

Resolution

Follow the steps below to bypass issues trying to register or install MSXML.dll.

NOTE: Installing the MSXML.dll from the command prompt using this switch can only be done after Scribe Insight has attempted to install and failed, ensuring that all of the prerequisite software is installed.
  1. In Windows, select Start > All Programs > Accessories.
  2. Right-click the Command Prompt shortcut and select Run as Administrator.
NOTE:  If you are running Windows 8, right-click the Windows symbol in the bottom left corner of the screen and select Command Prompt (Admin).  
  1. Navigate to the folder containing the Scribe installation media.
For a 64 Bit Operating System go to:
C:\ScribeInsight791_x64\Setup
 
For a 32 Bit Operating System go to:
C:\ScribeInsight791_x32\Setup
  1. At the prompt enter the following command:
 
msiexec /i ScribeInsight.msi PREREQ_OK="TRUE" MSXML="FALSE"
 
NOTE: Make you are using the “Setup” directory where the Scribe.msi file is located. 
 
kA2320000004GhiCAE_en_US_1_0
64 Bit Command Prompt
 
kA2320000004GhiCAE_en_US_1_1
32 Bit Command Prompt

Issue/Introduction

During a Scribe Insight installation the progress bar almost completes, then recedes back, and the installation stops, appearing to “roll back”. This can occur if there are problems registering or installing the MSXML.dll.
Powered by Wolken Software