Cannot create a networked site from a Workstation Console

Cannot create a networked site from a Workstation Console

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Article ID: KB0078873

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Updated On:

Products Versions
TIBCO Scribe Insight 7.9.1

Description

Adding a site creates a remote server or group of servers configured to automate and monitor integration processes (IP). Sites may correspond to separate businesses in a trading partner network or different physical locations within an enterprise.

You add a site in the Scribe Console, using the New Site Wizard. As part of adding a new site with the wizard, you test the connection to the remote site and verify you can communicate with the node.

When you test the connection, the following error may occur:

Communications test unsatisfactory, connection failed.
Error on GetSiteInfo. The remote server machine does not exist or is unavailable.


For example:

kA2320000008S8RCAU_en_US_1_0


To resolve this error:

  1. Verify the user who is trying to access the Console from the Workstation has been added to the local Administrators group and the Scribe Console User's Group on the TIBCO Scribe® Insight Server. For more information, see the TIBCO Scribe Insight Installation Guide.

  2. Configure the Distributed Component Object Model (DCOM) settings. For more information, see the Insight Installation Guide.

If these steps do not resolve the issue:
 
  1. Temporarily disable the firewall on the Workstation and TIBCO Scribe® Insight Server.

  2. Log off the Workstation.
  3. Log back into the Workstation.

  4. On the Workstation, repeat the process to create a new networked site in the TIBCO Scribe® Insight Console.

When you test the connection to the new site, the test should be successful.


 

Issue/Introduction

When testing a connection with a networked site from a TIBCO Scribe® Insight Workstation Console, the following error may occur: a remote server machine does not exist or is unavailable.