If you are having problems connecting to your Microsoft Dynamics CRM On-Premise installation using the TIBCO Scribe® Insight Adapter do the following:

1. Open the CRM deployment manager.
2. Right-click on Microsoft Dynamics CRM > Properties > Web Address.
3. Copy the URL.

1. Paste the URL you just copied to the Server URL field.
2. Check that the user you are including in the connection configuration has been added to the Deployment Administrators in Dynamics CRM and is a member of the CRM active directory PrivUserGroup group.
3. Log into Dynamics CRM and check the Organization name.Copy and paste the name into in the Workbench Connection Settings for Dynamics CRM. This name is case sensitive.
4. In the Deployment field, change the deployment type to Partner Hosted.
5. Enter the Domain in the following format: domain name\username

• Check the Firewall to make sure connections to the Dynamics CRM server are not blocked.
• Try to connect to Dynamics CRM from the same server where TIBCO Scribe® Insight is installed.
• Try to connect using the Dynamics CRM Plugin Registration Tool.