Steps needed to collect server profile information if Support requests it for troubleshooting.
Resolution
There are two things needed: server enablement and execution of a /bin/script.
Enableing detailed profiling ===================== In the Studio's config UI, go to: Server -> Configuration -> Debugging Toggle the item "Detailed Profiling Enabled" (or whichever other item is relevant for your test) to true.
Run the script ===========
First clear the current profile info from the server. <your install dir>/bin/server_util -server <hostname> -port <port> -encrypt -user <username> -password <password> -domain <domain> -clearProfile
Collect the snapshot of the server profile info <your install dir>/bin/server_util -server <hostname> -port <port> -encrypt -user <username> -password <password> -domain <domain> -profile
You may want to redirect the cmd output to a file for your convenience.
Disable detailed profiling =================== In the Studio's config UI, go to: Server -> Configuration -> Debugging Toggle the item "Detailed Profiling Enabled" (or whichever other item is relevant for your test) tofalse.