Statistica Server (WebStatistica) Error "Failed to load the navigation menu"
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Article ID: KB0079556
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Updated On:
Spotfire Statistica
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13.3.1 and above.
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Description
The follow error occurs in Statistica Server (WebStatistica):
Environment
Windows operating system only. Statistica Server versions only.
Resolution
The cause is likely the hostname of the server has changed. To fix this, follow the steps below:
1. Open the config.php file, typical location is <server drive>:WebSTATISTICAPub\wwwroot:
2. Change the SoapHost value and click File-->Save:
3. If Data Entry is used, open the web.config file and change the WebSTATHost value (line 67):
4. Click File-->Save to save the updated file.
5. Restart the WebStatistica service
WebStatistica should load the navigation menu.
Issue/Introduction
This article will discuss the cause the solution to the WebStatistica error of "Failed to load the navigation menu."
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