Statistica Server (WebStatistica) Error "Failed to load the navigation menu"

Statistica Server (WebStatistica) Error "Failed to load the navigation menu"

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Article ID: KB0079556

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Updated On:

Products Versions
Spotfire Statistica 13.3.1 and above.

Description

The follow error occurs in Statistica Server (WebStatistica):

WebStatistica error

 

Environment

Windows operating system only. Statistica Server versions only.

Resolution

The cause is likely the hostname of the server has changed.  To fix this, follow the steps below:

1.  Open the config.php file, typical location is <server drive>:WebSTATISTICAPub\wwwroot:
Finding and opening config.php

2.  Change the SoapHost value and click File-->Save:
config.php change

3.   If Data Entry is used, open the web.config file and change the WebSTATHost value (line 67):

WebSTATHost name value change in weg.config

4.  Click File-->Save to save the updated file. 

5.  Restart the WebStatistica service

WebStatistica should load the navigation menu.  

Issue/Introduction

This article will discuss the cause the solution to the WebStatistica error of "Failed to load the navigation menu."