Web Player shows a blank home page or does not render content properly after login.
Article ID: KB0079861
Updated On:
| Products | Versions |
|---|---|
| Spotfire Web Player | 6.5, 7.0 |
Description
Description:
When logging into the Web Player, it displays a blank Home Page or does not render content properly. You may see the following errors in the Web Player logs:
> "System.InvalidOperationException: Request format is unrecognized for URL unexpectedly ending in '/Request"
OR
> System.InvalidOperationException: Request format is unrecognized for URL unexpectedly ending in '/recentFiles'.
Cause:
This happens when the .NET Framework is not registered correctly with IIS or "ISAPI and CGI restrictions" in IIS are not set correctly and are not set to "Allowed" in IIS.
Resolution
Open a command prompt (cmd) with Administrator privileges and run the following command:
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe /i
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe /i
Issue/Introduction
Web Player shows a blank home page or does not render content properly after login.
Additional Information
See the 6.5 Web Player manual section 2.2 "Internet Information Server and ASP.NET".
https://docs.tibco.com/pub/spotfire_web_player/6.5.0/doc/pdf/TIB_sfire_webp_InstallationManual.pdf
More information on the aspnet_regiis.exe command can be found at:
http://msdn.microsoft.com/en-us/library/k6h9cz8h(v=vs.100).aspx
https://docs.tibco.com/pub/spotfire_web_player/6.5.0/doc/pdf/TIB_sfire_webp_InstallationManual.pdf
More information on the aspnet_regiis.exe command can be found at:
http://msdn.microsoft.com/en-us/library/k6h9cz8h(v=vs.100).aspx
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